Al Lamsa Al Fannya Stationery L.L.C has an e-commerce website to sell the products. The customer can log-in to our website (www.artistictouchuuae.com) to order the products

Your order

By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of the Products. You place the order for your Products on the Website by clicking the ‘Place Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your billing details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt and the details of your order.

Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you.  You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page.

If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. If you have already paid for the Products we will provide you with a full refund as soon as possible.

Delivery / collection

We can only process your orders for delivery after completing the checkout process, if there is an issue, we will solve it through e-mail communication.  You may opt for the Products to either be delivered to your address or collect it from our store directly. 

Possibly we place the delivery same day, and in Sharjah within hours. But the delivery details will be informed you through mail or WhatsApp. There is a delivery charge. 

If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date. We will inform you when the order is ready for collection or has been delivered to your address, as the case may be.  If you have opted for collection at our store, you must collect the order within 7 days of notification that the order is ready, failing which we reserve the right to cancel the order, return the Products to our warehouse and (if necessary and possible) process a refund to your payment card.

If you have selected delivery to your address and no one is available at the specified address at the time of delivery, our delivery team will contact you to arrange re-delivery.   The Products will only be left with a third party (such as building caretaker or a maid) after your confirmation.

All risk in the Products you order (including the risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order, or collected from our store (as appropriate). Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.